Terms & Conditions

1. Who this applies to

These terms cover use of the Clueless Wines website by wineries, bars and restaurants (B2B), and individual guests booking tastings or events (B2C). The site is operated by Alex Minakov, Ferreira Durao 62 B, 1350-318 Lisbon, Portugal, tax number 305359738, trading as Clueless Wines. You have to accept these terms to use the services, and you have to be at least 18 to use the site at all. We may amend these terms by posting a revised version here; the revised version applies from the date it is published, and continuing to use the site counts as accepting it.

2. Market-entry package (wineries)

The market-entry package is a fixed one-time fee for a defined push into the Portuguese on-trade: positioning, a curated B2B tasting, direct buyer contacts, and optional promotion on our Instagram and this site. There is no commission on sales made as a result. Orders and payment for wine happen directly between the winery and each buyer, on the winery's own terms. Clueless Wines is not a party to those sales.

3. Ordering platform (wineries and buyers)

Registered B2B buyers can request orders from participating wineries through the catalog, sold by the case, subject to each winery's minimum order. Submitting a request is not a purchase and does not create a payment obligation. Clueless Wines confirms availability with the winery and relays to the buyer a single written total covering the wine, the delivery cost as quoted by the winery, and any VAT or duty that applies. Delivery is priced by the winery, not by Clueless Wines, and is never included in catalog prices. No order is binding on the buyer until the buyer confirms that total in writing. Once confirmed, the invoice for the wine and its delivery is issued by the winery in the buyer's name and forwarded to the buyer by Clueless Wines, as part of the service and to keep the correspondence in one place. Clueless Wines is not a party to that invoice, does not add anything to it and does not collect payment under it. Clueless Wines separately invoices the winery for its platform fee, and never issues a combined invoice covering both the wine and its own fee. The buyer pays the platform no fee on the purchase.

When the platform fee is payable. The fee is payable on every order the buyer confirms. Keeping availability current is the winery's responsibility: if a wine is out of stock, the winery tells Clueless Wines and the listing is removed from the catalog. Where an order is placed against a listing the winery has left in the catalog and the winery is then unable to supply it, the fee still applies. The fee is also payable where, within 12 months of an introduction made through the platform, the winery supplies that same buyer outside the platform.

4. Account verification

Wholesale prices and ordering are only visible to registered B2B accounts. Clueless Wines reviews each registration manually, including the tax ID provided, before granting access. Clueless Wines may decline or revoke access at its discretion.

5. Paid wine list reviews and wine list creation

Paid wine list reviews and wine list creation are services Clueless Wines provides directly, paid in full at the time of booking. These are separate from the ordering platform and not subject to the winery invoicing rules in Section 3.

6. Tastings and events

Private tastings require a minimum of 5 guests. Full prepayment is required to reserve a date; this is not refundable except as described below. Bookings can be rescheduled on request, and we ask for as much notice as you can give. Within seven days of the tasting a booking may be moved to another date but cannot be cancelled or refunded. To cancel or move a booking, email hello@cluelesswines.com. Time limits for cancellation and refund are in any case those set by the applicable law. One-off public events are ticketed through Eventbrite and subject to Eventbrite's own terms in addition to these.

You must be 18 or older to book or attend a tasting. Clueless Wines may ask for ID.

7. Prices and payment

All prices shown to consumers are in euros and include VAT at the rate in force; any change to the applicable VAT rate is reflected in the price. Prices in the B2B catalog are per bottle, excluding VAT and excluding delivery, and are shown only to verified B2B accounts. Prices for a tasting are not guaranteed until the booking is confirmed. Conversions into other currencies anywhere on the site are indicative only.

Payments are handled by a third-party payment provider. Card details are entered on the provider's own form, go to the provider's servers, and are never received or stored by Clueless Wines.

8. Intellectual property

The site, the tasting materials and everything else we produce stay ours. You may not copy, modify, transmit, distribute or otherwise exploit them without our permission. Tasting materials are provided as they are, without warranties beyond those the law does not allow us to exclude. If you send us feedback or suggestions, we may use them without obligation or payment to you.

9. Liability

For orders placed through the platform, Clueless Wines facilitates the introduction and the request, it is not the seller of the wine and is not responsible for a winery's fulfillment, quality, or delivery of an order. We are also not liable for a failure to perform these terms where the cause is a third party, the user's own fault, or an event outside our control.

10. Governing law and disputes

These terms are governed by Portuguese law and proceedings can be brought in the Portuguese courts. A consumer may also, under Law no. 144/2015, take a dispute to the Centro Nacional de Informacao e Arbitragem de Conflitos de Consumo. Complaints can be filed in the national complaints book at livroreclamacoes.pt.

11. Changes to these terms

Clueless Wines may update these terms from time to time. Material changes will be posted here with an updated date.

12. Contact

Questions about these terms: hello@cluelesswines.com.